Finest Dental views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.
Our policy is:
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Responsibility Overall responsibility for this policy and its implementation lies with Emily Grey. This policy is reviewed regularly and updated as required.
If patients are not satisfied with the result of our procedure, then a complaint may be made to:
Publicised Contact Details for Complaints: Written complaints may be sent to Finest Dental at
Unit 18 Station Close
Or by e-mail at firstname.lastname@example.org
In the first instance all complaints should be discussed with your Treatment Coordinator.