We are always pleased to assist our patients whenever we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to help you.
Once your treatment plan has been agreed with the Dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans are valid for net 90 days from the date the treatment was prescribed. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us.
All initial consultations are free of charge. However, a holding deposit of £50 will be taken to secure a booking time for the consultation. This deposit is fully refundable upon attending the consultation, or will be discounted from any subsequent treatment undertaken.
All treatments require completion of a consent form. We will explain the treatment, aftercare and any risk to you thoroughly and ask that you sign the consent form prior to any treatment being carried out.
Should you need to see a dentist urgently, please contact us as early as possible. Our phones are answered around the clock and we will respond to a message left on our answer service as soon as possible. Please ensure that your contact details are clear.
It is very important that you give a full medical history and details of any medication you take. Should these change in any way it is important you tell the dentist and give current information.
We store all patient personal details on a computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of Finest Dental. Copies of notes, radiographs and photographs can be made available on request.
Please be aware that any information provided through any part of our website or on the phone or in person with anyone other than a dentist does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist.
Finest Dental does not have a contract with a NHS Primary Care Trust and all treatments are provided on a private basis only.
Finest Dental does not operate a credit account system and we require fees to be settled at the appointment where treatment is provided.
Where treatment incurs a laboratory fee, at least 50% of the total fee is due at the appointment where impressions are taken. Fees for certain treatments like Dental Implants and Invisalign® are taken in staged payments at each visit.
In cases where treatment is paid for on finance through a Finance company, please be aware that the finance agreement must be accepted and signed prior to the start of that treatment. Please note that finance is only available on treatments over £400, not including Emergency Dental Treatment, and that a minimum deposit may also be required.
If you have financed any of the costs of your treatment through the finance company, and wish to cancel your treatment after signing the agreement forms, please be aware that a cancellation fee of up to 25% of the total finance amount will be charged.
Finest Dental does not accept any payments by cheque
Fees for treatment where intravenous sedation is included must be settled prior to the appointment to avoid financial transactions or signatures being required whilst a client is still under the influence of the sedative.
Finest Dental reserves the right to charge time based deposits for booking future appointments. Deposits are refundable or may be used to pay for any required treatment.
Finest Dental reserves the right to make a charge for any debt passed to a debt collection agency.
All the fees applied for any form of Dental treatment at the clinic are based on; the materials used, laboratory costs incurred (if applicable), and the clinical time spent. The fees are however, demonstrated as treatments prescribed on the treatment plan for your information.
If you need to cancel or change an appointment please give us as much notice as possible. We require a minimum of 48 hours, otherwise you may incur cancellation fees. Appointments cancelled without 48 hours notice will, at the practices discretion, incur a cancellation fee of £50.
An administration fee of £100
All costs incurred (including finance fees) by the practice for the provision of the treatment
For implant and orthodontic courses of treatment the cancellation fee shall not be less than 25% of the total price of the course of treatment
Please be aware that if two consecutive appointments are cancelled without 48 hours notice, or failed to attend (without good reason), no further appointments shall be offered at the practice without a holding deposit of £50.
Allow 28 days for a treatment cost refund, this is from the date of the refund request in writing to the practice.
At Finest Dental our Ceramic Veneers, Ceramic crowns and Implant crowns are guaranteed for a period of 1 year following placement, provided that the following conditions are met:
Finest Dental may use images and x-rays of your smile and teeth only, for marketing and educational purposes on the Finest Dental website, and on promotional and educational literature. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.
At Finest Dental we always take complaints about any aspects of our services very seriously.
Complaints can be made in writing by filling out a simple complaints form available from reception, or via email through our online website contact form, by the patient or by an authorized person on the patient’s behalf.
Every complaint will receive an acknowledgement within 48 hours. Finest Dental will endeavor to resolve a complaint within 28 days. For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist. Please note that in these cases, Finest Dental accepts no liability on behalf of the treating Dentist and acts as a liaison between the patient and the treating Dentist, only.
If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to the Dental Complaints Service (www.dentalcomplaints.org.uk). If still unsatisfied, you may wish to forward your complaint to the General Dental Council.
At Finest Dental we operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behaviour, persistent missing and late cancellation of appointments. In these situations, Finest Dental reserves the right to refuse treatment and admission.
B&A Group Limited is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender and offer credit facilities from a panel of lenders/from one lender. We are also a lender in our own right for loans exempt from FCA regulations.
FCA register is 737499